About Company
Name: Orange Business Services
Website: www.orange-business.com
Job Details
Education: University Degree in business, commerce or science
Experience: 0-3 Years
Location: Gurgaon
Job Description
Customer Order Administrator
Responsible for end to end order management executing the delivery plan to include acknowledge and validate customer requests, rekey, provision and initiate ontime billing.
Ensure delivery of defined outcomes in line with the delivery planning / process / guidelines as agreed with the GPO / Team Manager / COM
Analyze performance and implement service improvement plans
Act as the first point of contact for the customer in managing critical cases, and escalate internally to attain the right level of visibility for the customer requests in case things are not moving in the right direction as expected.
Responsible for timely and effective communication to the internal / external customers regarding order progress.
Proactively anticipate customer's requirements, deliver to meet / exceed agreed SLA and or expectations
In conjunction with the team manager / COM, build an environment of mutual trust, respect, bonding and collaboration within and outside the team.
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