About Company
Name: Ericsson
Website: www.ericsson.com
Job Details
Education: B.E/B.Tech/MCA
Experience: Freshers
Location: Chennai
Job Description
Support Engineer
The Support Engineer is responsible for handling problems that have been reported by customers or other Ericsson support organizations.
Responsibilities and Tasks:
Customer Issue handling.
Handling of proactive support.
Software Update Management (SUM) handling.
Knowledge Management Tool (KCS) Coaching.
Remote Service Gateway (RSG) Coaching.
Qualifications:
Database & Unix - Working experience.
Negotiation & Argumentation skills.
Administrative skills.
Planning & Organizing skills.
Problem solving & strategic thinking.
Presentation & communication skill.
Software support.
Network level competence.
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