Functional Analyst Date of posting:24 January

Eligibility: BE/B.Tech
Location: Kochi
Job Category: 1 to 3 Yr Exp, IT/Software
Last Date: 24 February 13

Job Type: Full Time
Hiring Process: Written-test, Face to Face Interview, Telephonic Interview.

Job Details

Qualification:

• BE/ B.Tech.

Job Profile:

• Looking for Functional Analyst.

Job Description:

• To make the customer happy/satisfied with your Product.
• Should be willing to work in shifts.
• To provide functional support; answering support queries via phone, email and online meeting and chat.
• To understand site specific requirements from sites which are handed over to support. Create RS for such requirements and manage release of necessary builds.
• To take ownership of user problems and be proactive when dealing with user issues.
• To log all calls on the call logging system.
• To document (keep log) all the work done with a unique number (SCRN)
• To maintain a high degree of customer service for all support queries and adhere to all service management principle and service level agreements.
• Respond to issue from clients and help them by resolving the issues within SLA.
• Provide necessary training and advice to the customers.
• Travel to different sited to support
• To simulate technical as well as functional bugs and provide solutions by planning service packs (within SLA) with help from the technical coordinators.
• Daily reports to reporting officer.
• To create requirement specification if needed.
• Ensure highest quality of the software.

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Company Profile

We are a product based  IT company headquartered in Bangalore. WE develop a complete Project Management tool to our customers in Engineering sector.Our customers are spread across the world and we have offices in US,Singapore, Middle east and UK.