“Cable&Wireless Worldwide” Hiring The Fresher & Exp Candidates For IT Service Desk Engineer @ Bangalore
Software,IT Freshers Jobs In Bangalore 2013& Recruitment
Software,IT Freshers Jobs In Bangalore 2013& Recruitment
Company Name: Cable&Wireless Worldwide
Company Website: www.cw.com
Job Details
Education: B.E/B.Tech/M.E/M.Tech
Experience: 0-3 Years
Location: Bangalore
Job Description
IT service Desk Engineer
To work in a 24/7 environment, logging incidents and Service Requests accurately, carrying out initial diagnosis and progressing them in a timely fashion to meet KPI’s, resolving the incidents wherever possible.
Co-ordinate incident resolution activities across a large number of internal groups and 3rd Party suppliers to ensure customer incidents/changes are resolved within SLA.
Incidents may be detected or received from monitoring tools, phone calls, emails, chat and web.
Excellent telephonic communication skills, especially in managing UK accent.
Requirements:
Good understanding of UK Culture.
Ability to form rapport on phone with UK colleagues.
Understanding of Windows Infrastructure more focussed at the desktop level including remote desktop management.
Understanding of anti virus, patching process, image builds etc.
Very basic understanding of variety of platforms like Unix, Mainframes, SAP etc.
Understanding of windows server infrastructure including domains, Active Directory and Exchange.
Ability to understand criticality of an issue when it is reported based on business impact
Desirable:
Knowledge of Cisco Routers and Switches.
MCSE, A+ etc.
Able to Use Network Monitoring tools to diagnose basic problems.
Understanding of ITIL framework with ability to contribute to problem management initiatives.
Understanding of IP networking, subnetting etc.
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