“GXS” Hiring the Exp Candidates For Software Engineer @ Bangalore
Software,IT Freshers Jobs In Bangalore 2013& Recruitment
Software,IT Freshers Jobs In Bangalore 2013& Recruitment
Company Name: GXS
Company Website: www.gxs.com
Job Details
Education: B.E/B.Tech
Experience: 1+ Year
Location: Bangalore
Job Description
Software Engineer
Provide basic to intermediate technical production/applications support and assistance for GXS customers who use a cross section of GXS applications.
Works independently to gather information, pose workarounds, carry out necessary research, and provide an in-depth analysis to resolve production/application issues, customer requests and inquiries, escalating to a lead or manager when appropriate.
Interact, respond, guide and work with GXS Tier 2 personnel, who would be our key clients, and from whom problems trickle down to Tier 3 personnel.
When the opportunity presents itself and it is appropriate, works with a team or individually, to educate and empower the customer to understand how to perform tasks and investigations on their own.
Provide on-call support [24x7] for high priority critical problems, when situation demands.
Provide severity and scope analysis of issues, inquiries and requests; maintaining ownership until resolution.
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