HCL Hiring For the Freshers Infra Career LOI in Noida& Chennai jobs for IT Freshers 2012 recruitment.
Company Name: HCL
Company Name: HCL
Company Website: www.hcltech.com
Job Details
Education: B.Tech, M.Tech, MCA
Experience: Freshers
Location: Noida / Chennai
Job Description
Infra Career - HCL LOI
Good communication skills.
Understanding of the Infrastructure Services Business (Knowledge of basic Networking and other technologies).
Manage Customer escalations and providing technical resolutions.
Independent troubleshooting within SLA.
Adherence to standard operating procedures / work instructions.
Ensure quality of ticket closure and queue assignment.
Maintain track specific records and Vendor management.
Identify avenue for value adds and present value add summary.
Participate in Talent Management meetings - sharing and acquiring knowledge.
Update the knowledge base - Technically upgrade across versions of environment when required.
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