“IBM” Hiring the Freshers& Exp Candidates For IT Help desk @ Hyderabad
Software,IT Freshers Jobs In Hyderabad 2013& Recruitment
Company Name: IBM
Company Website: www.ibm.com
Job Details
Education: Bachelor's Degree/ Diploma
Experience: 0-5 Years
Location: Hyderabad
Walk-in On 26th to 30th Mar 2013 Between 10:00 AM to 4:00 PM @ Hyderabad
Job Description
IT Helpdesk - Technical Service representative
Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP.
The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
Remote Infrastructure support delivery.
perform problem cause analysis.
Resolve routine customer problem.
Ability to Identify Opportunity & Implement Process Improvements.
Ability to meet a set of defined account agent productivity measurements.
Mandatory Skills:
Understanding of operating systems, Windows 2000/NT/XP configuration options and
troubleshooting.
Browser Support - Internet Explorer.
Strong computer skills required .
Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN.
Excellent oral and written communication skills.
Excellent customer service orientation . .
Neutral accent.
Walk-in Address
IBM India Pvt. Ltd,
Wing A Building No 3,
Raheja Mind Space, Hitech City,
Apiic Software layout,
Madhapur, Hyderabad - 500081.
Contact person: Deepak / Chethan Ramesh
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