“NTT DATA” Hiring The Freshers For Associate System Engineer @ Bangalore.
IT Freshers Jobs In Bangalore 2013& Recruitment.
Company Name: NTT DATA
IT Freshers Jobs In Bangalore 2013& Recruitment.
Company Name: NTT DATA
Company Website: www.nttdata.com
Job Details
Education: Any Degree
Experience: Freshers
Location: Bangalore
Job Description
Associate System Engineer
Receiving Calls/Emails/Web tickets from end users (UK based) for services, inquiries and problem notifications and log them into the ticketing tool.
Attempt resolution of tickets relating to end user computing equipment (desktops, laptops, office applications, printers e.t.c)
Resolve incidents within prescribed time limits, if possible; otherwise, escalate to appropriate Level 2 groups.
Triaging the tickets to different support groups based on category of the ticket.
Following up on tickets and tracking them to closure.
Providing sufficient and accurate information to users on the ticket status.
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