“RED HAT” Hiring The
Freshers For Associate Technical Support Engineer @ Pune
Software,IT Freshers Jobs
In Pune 2013& Recruitment.
Company Name: RED HAT
Job Details
Education: BE/BTECH
Experience: Fresher
Location: Pune
Job Description
Associate Technical Support
Engineer
Perform initial investigation and respond to web
cases, gather information for each issue presented, and carry out the necessary
research to provide analysis and fully understand the issue.
Propose workarounds if appropriate.
Propose and discuss fixes while providing advice
and educating customers.
Work with engineering, product management, and
support management when necessary in order to prioritize customers' requests.
Incorporate your findings in Red Hat's knowledge
base.
Support Red Hat's global customers on technical
issues, using phone, chat, and remote access tool during the customer's
business hours.
Required skills:
Freshers with B.Tech, bachelor's in computer
science or IT, Microsoft Certified Architect, Microsoft Certified Masters,
2011/2012 (preferred) passed out batch with 60% and above in graduation and
with Red Hat Certified Engineer certification are eligible.
Understanding of Linux/Unix and open source.
Theoretical knowledge of networking, UNIX-like
services and concepts.
Good analytical and reasoning skills.
Ability to communicate effectively English
communication (written and oral).
Self motivated and directed, with keen attention
to details.
Ability to present ideas in user-friendly
language.
Incorporating findings in Red Hat’s knowledge
base.
Team player.
Should be comfortable working in shifts and
handle phone calls when required.
Preference would be given for candidates those
have done their final year project on Linux or are currently contributing to
open source projects.
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