“IBM” Hiring The Fresher’s For End User Support @ “Hyderabad & Bangalore Software,IT ,Fresher’s &Exp jobs in Hyderabad&Bangalore &Recruitment.

“IBM” Hiring The Fresher’s For End User Support @ “Hyderabad & Bangalore

Software,IT ,Fresher’s &Exp jobs in Hyderabad&Bangalore &Recruitment.

                         

 Company Name: IBM

 Company Website: www.ibm.com

Job Details:

Education: Bachelor's Degree/ Diploma

Experience: Fresher- 2011, 2012 & 2013 passouts only

Location: Hyderabad & Bangalore

Job Description:

End User Support - Service Desk Delivery (SDD)

Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP.

The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.

Remote Infrastructure support delivery.

Perform problem cause analysis.

Resolve routine customer problem.

Ability to Identify Opportunity & Implement Process Improvements.

Mandatory Skills:        

Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting.

Browser Support - Internet Explorer.

Strong computer skills required.

Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN.

Click Here To Apply