“MICROLAND” Hiring the Exp Candidates For
Desktop/Servicedesk Engineer @ Mumbai
Software,IT,Fresher’s &
Exp Jobs In Mumbai 2013 & Recruitment.
Company Name: Microland Limited
Company Website: www.microland.com
Job Details:
Education: Any Graduate
Experience: 1-6 Years
Location: Mumbai
Walk-in On 14th Apr 2013 Between 10:00 AM to 2:00 PM @ Mumbai
Job Description:
Desktop Engineer
Good Communication Skills.
Should be open to work in 24*7 environments.
Minimum 1yr experience in desktop support with good experience on Outlook/ lotusnote.
Should perform user account creation, deletion, and configuration.
Basic troubleshooting experience needed along with knowledge on the Operating System.
Configuring and Trouble shooting of MS OUTLOOK/lotus note-To solve the technical problems remotely.
Knowledge of Software Installation.
Troubleshooting the Hardware and Software problems.
Servicedesk Engineer
Responding to and Answering Calls, Emails and Web Tickets of end users in a cordial, professional manner.
Logging Tickets (Incident / Service Request / Information Query) for every user interaction handled.
Providing first level support on Desktops, Peripherals, and Office automation products.
Route/Assign tickets to the appropriate support group, if necessary.
Identifying and escalating high-severity, priority issues.
Updating Pending Tickets with timely, precise, accurate updates.
Following-up with end users, if necessary, for closure of pending tickets.
Willing to work for 24*7 shifts.
Criteria:
Candidate should be comfortable for 24*7 shift. no transportation facility.
Candidate should be good in terms of communication as its for one of the international customer.
Candidate should be a graduate i.e-10+2+3 or 10+2+4 from affiliated university.
Candidate should have all the set of documents for the companies worked-Offer letter, salary slip, Experience letter.
Walk-in Address
Microland Limited,
Phoenix House, 'A' Wing,201 (2nd floor),
Senapati Bapat Marg,
Lower Parel,Mumbai.
No comments:
Post a Comment